DR. WAN SALMUNI BINTI WAN MUSTAFFA

wan.salmuni
@fpe.upsi.edu.my

05-4506173

RESEARCHER ID

EXPERTISE

Pengurusan Perniagaan

Research
(Principal Investigator)

8


RM165,210

Publication

90

Supervision

13

PhD

23

Master

Biography

A lecturer from the Faculty Of Management And Economics , Universiti Pendidikan Sultan Idris (UPSI), Tanjung Malim, Perak, Malaysia.











1 Perundingan Rancangan Perniagaan

Al Leesya Bina Enterprise

2022 Member Completed

1 Ahli Jawatankuasa My CEO ''Malaysian Children Entrepreneurship Orientation'' Program Kerjasama di antara Fakulti Pengurusan dan Ekonomi, UPSI dengan Mentor Niaga Resources (Mentor Niaga)

Mentor Niaga Resources

2016 Member In Progress

1 Smart Learning Environment, Perceived Usefulness, Perceived Ease Of Use And Behavioral Intention In The Education Sector In The UAE

2023 PhD International Supervisor Completed

2 Leader-Member Exchange, Organizational Embeddedness, And Boundary-Spanning Behaviour Among Frontline Employees In Chinese Hotel Industry

2024 PhD International Supervisor Waiting for Viva

3 Exploring The Critical Success Factors Of Total Quality Management (TQM) Implementation In The Sharjah Police Department, UAE

2024 PhD International Supervisor Presentation

4 Exploring Total Quality Management And Leadership Practices In Selected Universities: The Case Of United Arab Emirates (UAE)

2024 PhD International Supervisor In Progress

5 The Impact Of Leadership Coaching On Leader Development, Employee Performance, And Organizational Outcomes

2024 PhD International Supervisor In Progress

6 Exploration Of The Ease Of Technology Use, Streamer Trustworthiness, And Enjoyment On Purchasing Intentions In ECommerce Live Streaming: The Moderating Role Of Perceived

2024 PhD International Supervisor In Progress

7 The Mediating Effect Of Technological Orientation On The Relationship Between Project Management Process And Infrastructure Performance Of Road And Transport Authority In United Arab Emirates

2024 PhD International Co-Supervisor Completed

8 The Effect Of The Transformational Leadership On Organizational Performance Through The Mediating Role Of Organizational Culture In Higher Education Institutions In Iraq

2022 PhD International Co-Supervisor Completed

9 The Relationship Between Service Marketing Mix Elements And Customer Satisfaction Of Etisalat UAE

2024 PhD International Co-Supervisor Waiting for Viva

10 Analyzing Consumer Behavior On Chinese E-Commerce Platforms

2024 PhD International Co-Supervisor In Progress

11 Unveiling The Dynamics Of Work Ethics: Exploring The Impact Of Transformational Leadership On Organizational Culture

2024 PhD International Co-Supervisor In Progress

12 Significance Of Integrating Corporate Social Responsibility (CSR) In Strategic Planning: A Case Of The Construction Industry Of Malaysia

2024 PhD International Co-Supervisor In Progress

13 The Effect Of Competency Skill Domains On Malaysian University Graduates: An Employer's Perspective Into Industry Revolution 4.0

2024 PhD National Supervisor Waiting for Viva

14 Employee Motivation, Organization Climate And Turnover Intention In The UAE Hotel Industry

2024 Master International Supervisor Completed

15 Developing The Success Factors Of Innovation Adoption Model In United Arab Emirates (UAE): A Case In The Abu Dhabi Judicial Academy.

2024 Master International Supervisor Waiting for Viva

16 TRANSFORMATIONAL LEADERSHIP, EMPLOYEE CREATIVITY AND WORK BEHAVIOR AMONG EMPLOYEES IN THE UAE HOTEL INDUSTRY

2024 Master International Supervisor Presentation

17 The Development And Evaluation Of Soft Skills Employability Construct Among Malaysian Technology Industry Workers

2021 Master International Co-Supervisor Completed

18 The Influence Of Public Relations Factors On Corporate Image Of The National Archive Of The United Arab Emirates.

2024 Master International Co-Supervisor Completed

19 Risk Management In Projects: Enhancing Resilience And Success In Engineering And Site Projects

2024 Master International Co-Supervisor In Progress

20 Hubungan Antara Amalan Pengajaran Guru Dengan Motivasi Pembelajaran Sains Di SJK? Di Daerah Manjung, Perak`

2018 Master National Supervisor Completed

21 Kesan Penggunaan Frog VLE Terhadap Pencapaian KPI Dalam Kalangan Guru SJKT Kawasan Luar Bandar Di Daerah Bagan Datuk

2018 Master National Supervisor Completed

22 Kesan Amalan Penyeliaan Terhadap Kualiti Pengajaran : Satu Kajian Persepsi Dalam Kalangan Guru Sekolah Menengah Terhadap Pengetua

2017 Master National Supervisor Completed

23 Kesan Kualiti Perkhidmatan Terhadap Kepuasan Guru Di Sekolah-Sekolah Jenis Kebangsaan Tamil Daerah Kuala Selangor

2017 Master National Supervisor Completed

24 Kesan Gaya Kepimpinan Transformasi Terhadap Tahap Kepuasan Kerja Dalam Kalangan Guru Gen X Dan Gen Y Di Sekolah Jenis Kebangsaan Tamil Daerah Batang Padang

2020 Master National Supervisor Completed

25 Kepercayaan, Kepuasan Emosi Dan Niat Bergelagat Ahli Alumni UPSI Terhadap Pembelian Secara Atas Talian

2019 Master National Supervisor Completed

26 Hubungan Antara Keberkesanan Pensyarah Dengan Pencapaian Akademik Pelajar Di Strrodford International College, Penang

2018 Master National Supervisor Completed

27 Penggunaan ICT Dalam Pembelajaran Mata Pelajaran Sains Dalam Kalangan Guru-guru SJK(T) Daerah Kinta Selatan

2018 Master National Supervisor Completed

28 PERSEDIAAN GURU DALAM PELAKSANAAN DUAL LANGUAGE PROGRAMME (DLP) DI SJK TAMIL DAERAH BATANG PADANG

2019 Master National Supervisor Completed

29 HOW BUSINESS EDUCATION HELP YOUNG GENERATION TO RUN A BUSINESS

2023 Master National Supervisor Completed

30 Hubungan Antara Pengurusan Masa Dengan Tahap Prestasi Kerja Kakitangan Universiti Islam Malaysia Cyberjaya, Selangor

2018 Master National Supervisor Completed

31 Kajian Persepsi Guru Terhadap Kualiti Perkhidmatan Makanan Di Kantin Sekolah Menengah Kebangsaan Bandar Bintulu

2018 Master National Supervisor Completed

32 The Effect Of Service Quality On Customer Satisfaction Among International Student Using Malaysian Immigration Services

2024 Master National Supervisor Presentation

33 Pembelajaran Profesional Guru Dan Komitmen Guru Sekolah Menengah Kebangsaan Di Pulau Pinang

2021 Master National Co-Supervisor Completed

34 Kesan Beban Kerja, Sokongan Penyelia Dan Sokongan Rakan Sekerja Terhadap Penglibatan Kerja Dalam Kalangan Guru Sekolah Berasrama Penuh Di Selangor

2021 Master National Co-Supervisor Completed

35 Keberkesanan Modul Keusahawanan Sosial Dan Altruisme Mahasiswa Di Universiti Berfokus Pendidikan

2024 Master National Co-Supervisor Presentation

36 Development Of Unregistered Childcare Monitoring Model To Reduced Perceived Risks

2024 Master National Co-Supervisor Presentation


1 Modul Keusahawanan Sosial Dari Universiti ke komuniti OKU

2024 Penerbit Universiti Pendidikan Sultan Idris (UPSI)



1 The Relationship Among Service Personal Value, Service Value And Service Quality In Higher Education Service Delivery

2014

2 Adapting and Validating the SERPVAL Scale in Higher Education Service Experience

2015

3 Customer Satisfaction and Service Quality in Higher Education: Utilizing Servqual Model and Structural Equation Modeling (SEM)

2011

4 Customer Satisfaction And Service Quality In Higher Education: Utilizing Serqual Model And Structural Equation Modeling (Sem)

2011

5 Developing a Model of Higher Education Service Delivery Experience Among International Students.

2022

6 Kualiti Perkhidmatan Dalam Kalangan Pelajar Kurang Upaya (OKU): Tinjauan Literatur Sistematik di Sektor Pendidikan Tinggi

2021

7 Patient Satisfaction with the Healthcare Service Quality: An Empirical Investigation at Malaysian Public Hospitals by Utilizing SERVQUAL-Gap Analysis

2021

8 OVERCOMING IMPROPER SOLUTION OF SECOND-ORDER MEASUREMENT MODEL USING AMOS

2018

9 Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience

2016

10 Examining the Effect of Service Personal Values on Emotional Satisfaction with Service Experience among International Students in Malaysian Public Universities

2016

11 The Structural Relationships among Customers' Cognitive Levels: An Empirical Investigation in Service Evaluation

2016

12 INVESTIGATING THE RELATIONSHIP AMONG SERVICE QUALITY, EMOTIONAL SATISFACTION AND FAVORABLE BEHAVIORAL INTENTIONS IN HIGHER EDUCATION SERVICE EXPERIENCE

2501

13 EXAMINING THE EFFECT OF SERVICE PERSONAL VALUES ON EMOTIONAL SATISFACTION WITH SERVICE EXPERIENCE AMONG INTERNATIONAL STUDENTS IN MALAYSIAN PUBLIC UNIVERSITIES

2016

14 Investigating the Relationship between Organization Climate and Turnover Intention Using Employee Motivation as a Mediator in the UAE Hotel Industry

2022

15 MEMBANGUNKAN SOSIO-EKONOMI KOMUNITI MENERUSI KEUSAHAWANAN SOSIAL: PERANAN DAN PELUANG

2019

16 PEMUPUKAN TRET ALTRUISME MENERUSI PROGRAM BERCORAK KEUSAHAWANAN SOSIAL DALAM KALANGAN PELAJAR UNIVERSITI DI MALAYSIA

2018

17 Career Priority of Dual-Career Couples in Malaysia

2017

18 Measuring the Innovation Performance of Malaysian Automotive Industry

2017

19 Kesosialan, Inovasi dan Orientasi Pasaran dalam Kalangan Pelajar Aktif Keusahawanan Sosial di Universiti Awam Malaysia

2016

20 Kompetensi Komunikasi dalam Kalangan Pelajar ENACTUS dan bukan ENACTUS di Universiti Awam Malaysia

2017

21 Facing constant Challenges, do small schools have workable solutions?

2010

22 Handling Constraints in Small Schools: Is It Headteacher's Nightmare?

2010

23 Customer Satisfaction and Service Quality: Utilizing SERVQUAL Model and Structural Equation Modeling (SEM)

2010

24 Pembuatan Keputusan Multi-kriteria Untuk Kenaikan Pangkat Kakitangan Akademik Institusi Pengajian Tinggi Awam (IPTA) Malaysia

2009

25 Career Priority at Malaysian Dual Career Couples in Profesioanal and Managerial Careers

2015

26 Evaluating the Reliability of Factors Impacting Perceived Risk in Monitoring Unregistered Childcare Centres

2024

27 Exploring Personal Resources for Work Engagement among Person with Disabilities

2024

28 Impact of Second-Order Leader-Member Exchange on Employee Advocacy in the Chinese Hotel Industry

2024



1 The Effect of Trust on Behavioral Intentions: An Empirical Investigation among Malaysian Online Shoppers
International Journal of Business and Technology Management

2023Malaysian Citation IndexFirst and Correspondence Author
2 Developing a Model of Higher Education Service Delivery Experience Among International Students.
International Journal of Advanced Research in Education and Society

2022Google ScholarFirst Author
3 Kualiti Perkhidmatan Dalam Kalangan Pelajar Kurang Upaya (OKU): Tinjauan Literatur Sistematik di Sektor Pendidikan Tinggi
Jurnal Dunia Pendidikan

2021Malaysian Citation IndexFirst Author
4 Patient Satisfaction with the Healthcare Service Quality: An Empirical Investigation at Malaysian Public Hospitals by Utilizing SERVQUAL-Gap Analysis
Turkish Journal of Computer and Mathematics Education (TURCOMAT)

2021Academic JournalFirst Author
5 A Cognitive-Affective-Behavioral Responses of Customer Experience (CAB-CE) Model for Service Delivery Improvement in the Healthcare Industry
International Journal of Supply Chain Management

2020SCOPUSFirst and Correspondence Author
6 Exploring Disabled Students' Service Quality Dimensions: A Case of Malaysian Higher Education Institutions (HEIs)
International Journal of Academic Research in Progressive Education and Development

2019Excellent Research Australia (ERA)First Author
7 Evaluating Service Quality at Malaysian Public Universities: Perspective of International Students by World Geographical Regions
International Journal of Supply Chain Management

2019SCOPUSFirst Author
8 Testing Nomological Validity of Customers' Cognitive Levels in Evaluating Higher Education Service Experience
International Journal of Academic Research in Business and Social Sciences

2018Excellent Research Australia (ERA)First Author
9 OVERCOMING IMPROPER SOLUTION OF SECOND-ORDER MEASUREMENT MODEL USING AMOS
Journal of Humanities, Language, Culture and Business (HLCB)

2018Non IndexFirst Author
10 The Customer's Cognitive Evaluation of Service Experience: An Empirical Comparison between Service Personal Values and Service Value
International Journal of Academic Research in Business and Social Sciences

2017Excellent Research Australia (ERA)First Author
11 Investigating the Relationships among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience
Procedia - Social and Behavioral Sciences

2016Non IndexFirst Author
12 Examining the Effect of Service Personal Values on Emotional Satisfaction with Service Experience among International Students in Malaysian Public Universities
Procedia Economics and Finance

2016Google ScholarFirst Author
13 Patient Satisfaction with the Healthcare Service Quality: An Empirical Investigation at Malaysian Public Hospitals by Utilizing SERVQUAL-Gap Analysis
Psychology and Education

2020SCOPUSFirst Author
14 The Structural Relationships among Customers' Cognitive Levels: An Empirical Investigation in Service Evaluation
e-Journal of the Social Science Researches

2016Malaysian Citation IndexFirst Author
15 Evaluating the Reliability of Factors Impacting Perceived Risk in Monitoring Unregistered Childcare Centres
Asian People Journal (APJ)

2024Malaysian Citation IndexCo-Author
16 Exploring Personal Resources for Work Engagement among Person with Disabilities
International Journal of Business and Technology Management

2024Malaysian Citation IndexCo-Author
17 Impact of Second-Order Leader-Member Exchange on Employee Advocacy in the Chinese Hotel Industry
International Journal of Academic Research in Economics and Management Sciences

2024Excellent Research Australia (ERA)Co-Author
18 Best Social Entrepreneurship Teaching and Learning Strategies for Promoting Students' Social Entrepreneurial Minds: A Scoping Review
International Journal of Learning, Teaching and Educational Research

2024SCOPUSCo-Author
19 Human Management Competencies of Manufacturing Firms: A Pilot Study from Malaysia
Journal of Contemporary Issues and Thought

2024Malaysian Citation IndexCo-Author
20 A Proposed Conceptual Framework for Malaysian Graduates’ Competencies
International Business Education Journal

2024Malaysian Citation IndexCo-Author
21 Linking Economic Development to Socio-Economic Well-Being in Malaysia
Indian Journal of Economics and Development

2023SCOPUSCo-Author
22 Adapting and Validating the Organizational Embeddedness Scale: An Empirical Study in the China's Hotel Industry
International Journal of Academic Research in Business and Social Sciences

2023Excellent Research Australia (ERA)Co-Author
23 Investigating the Relationship between Organization Climate and Turnover Intention Using Employee Motivation as a Mediator in the UAE Hotel Industry
IOSR Journal of Business and Management

2022Google ScholarCo-Author
24 The Effect of Transformational Leadership on Organizational Performance Through the Mediating Role of Organizational Culture in Higher Education Institutions in Iraq
International Journal of Psychosocial Rehabilitation

2020Excellent Research Australia (ERA)Co-Author
25 Exploring the Structural Model of Followership Effectiveness in Educational Organizations
Elementary Education Online

2020SCOPUSCo-Author
26 Developing Ethical Accounting Students through Incorporating Islamic Ethics into Accounting Curriculum: the Educators Perspectives
International Journal of Academic Research in Business and Social Sciences

2019Excellent Research Australia (ERA)Co-Author
27 The Implemention of Total Productive Maintenance in Malaysia Automotive Industry
Research in World Economy

2019SCOPUSCo-Author
28 Social Entrepreneurship Aspiration: Enhancing the Social Entrepreneurial Interest among Malaysian University Students
International Journal of Academic Research in Business and Social Sciences

2019Excellent Research Australia (ERA)Co-Author
29 MEMBANGUNKAN SOSIO-EKONOMI KOMUNITI MENERUSI KEUSAHAWANAN SOSIAL: PERANAN DAN PELUANG
International Journal of Entrepreneurship and Management Practice (IJEMP)

2019Non IndexCo-Author
30 Barrier Analysis of Supply Chain Risk Management Adoption in Automotive Companies
International Journal of Academic Research in Accounting, Finance and Management Sciences

2019Excellent Research Australia (ERA)Co-Author
31 Exploring the Factors Affecting Quality of Work Life Among Millennial Academic Staff in Malaysian Public Universities
International Journal of Asian Social Science

2019Excellent Research Australia (ERA)Co-Author
32 PEMUPUKAN TRET ALTRUISME MENERUSI PROGRAM BERCORAK KEUSAHAWANAN SOSIAL DALAM KALANGAN PELAJAR UNIVERSITI DI MALAYSIA
JOURNAL OF GLOBAL BUSINESS AND SOCIAL ENTREPRENEURSHIP

2018Malaysian Citation IndexCo-Author
33 Organizational Policies and Supports for Dual-Career Couples in Malaysia
International Journal of Academic Research in Business and Social Sciences

2018Excellent Research Australia (ERA)Co-Author
34 The Acceptability and Impact of Sharia Education of Islamic Ethics in Accounting Education
International Journal of Academic Research in Business and Social Sciences

2017Excellent Research Australia (ERA)Co-Author
35 Career Priority of Dual-Career Couples in Malaysia
International Journal of Social Science and Economic Research

2017Google ScholarCo-Author
36 Measuring the Innovation Performance of Malaysian Automotive Industry
Geografia - Malaysian Journal of Society and Space

2017Web of ScienceCo-Author
37 Kesosialan, Inovasi dan Orientasi Pasaran dalam Kalangan Pelajar Aktif Keusahawanan Sosial di Universiti Awam Malaysia
JOURNAL OF GLOBAL BUSINESS AND SOCIAL ENTREPRENEURSHIP

2016Malaysian Citation IndexCo-Author
38 Work Challenges and Coping Strategies of Professional and Managerial Dual-Career Couples in Malaysia
International Journal of Academic Research in Business and Social Sciences

2016Excellent Research Australia (ERA)Co-Author
39 Social Entrepreneurship and Resilience among Public University Students in Malaysia
International Journal of Academic Research in Business and Social Sciences

2016Excellent Research Australia (ERA)Co-Author
40 A Review of Supply Chain Innovation and Healthcare Performance in Healthcare Industry
International Journal of Pharmaceutical Sciences Review and Research

2015SCOPUSCo-Author
41 A Qualitative Exploration of Role Salience among Malaysian Professional and Managerial Dual-Career Couples
Psychology and Education

2020SCOPUSCo-Author
42 What's Up Omni? The Relationship Between Omni-Channel Supply Chain and Logistics Service Quality in Influencing Online Purchasing Behaviour
International Journal of Supply Chain Management

2020SCOPUSCo-Author
43 The Role of the Smart Learning Environment in Advancing the Smart Learning Process: Review
International Journal of Advanced Science and Technology

2020Excellent Research Australia (ERA)Co-Author
44 The Analysis of the Internalization of Noble Values among Students from Malaysian Perspective
Journal of Advanced Research in Dynamical and Control Systems

2019Academic JournalCo-Author
45 Measurement Model of Sociality, Innovation and Market Orientation Using Confirmatory Factor Analysis in Social Entrepreneurship Context
International Journal of Academic Research in Business and Social Sciences

2018Excellent Research Australia (ERA)Co-Author
46 Kompetensi Komunikasi dalam Kalangan Pelajar ENACTUS dan bukan ENACTUS di Universiti Awam Malaysia
Journal of Humanities, Language, Culture and Business (HLCB)

2017Non IndexCo-Author


1 Career Priority of Professional and Managerial Dual-Career Couples in Malaysia

2015 International

2 Tahap Kompetensi Keusahawanan dalam Kalangan Pelajar Kursus Budaya Keusahawanan di Universiti Pendidikan Sultan Idris

2015 International

3 Investigating the Relationship among Service Quality, Emotional Satisfaction and Favorable Behavioral Intentions in Higher Education Service Experience

2015 International

4 Examining the Effect of Service Personal Values on Emotional Satisfaction with Service Experience among International Students in Malaysian Public Universities

2015 International

5 The Relationships among Service Personal Values, Service Value and Service Quality in Higher Education Service Delivery

2014 International

6 Career Priority of Professional and Managerial Dual-Career Couples in Malaysia

2014 International

7 Adapting and Validating the SERPVAL Scale in Higher Education Service Experince

2014 International

8 Developing the Structural Model of Factors Influencing Followership and Its Behavioral Dimensions among Employees in Public Organizations

2014 International

9 Confronting Environmental, Human Resource and Social Issues in Small School Leadership Practice

2014 International

10 Developing a Model of Higher Education Service Delivery Experience

2013 International

11 Investigating the Semantic Network of Customer's Cognitive Levels in Higher Education Service Delivery

2013 International

12 Customers' cognitive levels towards service evaluation: an empirical research in higher education

2014 International

13 The Effect of Trust on Behavioral Intentions: An Empirical Investigation among Malaysian Online Shoppers

2023 International

14 Kualiti Perkhidmatan Dalam Kalangan Pelajar Kurang Upaya (OKU): Tinjauan Literatur Sistematik di Sektor Pendidikan Tinggi

2021 International

15 OVERCOMING IMPROPER SOLUTION OF SECOND-ORDER MEASUREMENT MODEL USING AMOS

2018 International

16 A Theoretical Review of Customer Experience in Service Context

2016 International

17 The Structural Relationships among Customers' Cognitive Levels: An Empirical Investigation in Service Evaluation

2016 International

18 THE STRUCTURAL RELATIONSHIP AMONG CUSTOMERS' COGNITIVE LEVELS: AN EMPIRICAL INVESTIGATION IN SERVICE EVALUATION

2016 International

19 Membangunkan Sosio-Ekonomi Komuniti Menerusi Keusahawanan Sosial: Peranan dan Peluang

2019 International

20 Pemupukan Tret Altruisme Menerusi Program Bercorak Keusahawanan Sosial dalam Kalangan Pelajar Universiti di Malaysia

2018 International

21 Perbandingan Kompetensi Komunikasi antara Pelajar ENACTUS dan bukan ENACTUS di Universiti Awam Malaysia

2017 International

22 Motivasi Perniagaan Berorientasikan Masyarakat dan Keusahawanan Sosial dalam Kalangan Peniaga Kaum Cina Di Muar, Johor

2016 International

23 The Impact of Human Resources Policies on Employees Balancing Work and Family in Malaysia

2016 International

24 Organizational Commitment And Climate in Training Objectives And Implementation on Organizational Training Needs: Extent Of Organizational Structure As a Moderating Effect

2009 International

25 Coping with Contextual and Psychological Issues: a Daily Struggle for Headteachers in Small School

2009 International

26 Prioritizing Academic Staff Performance Criteria in Higher Education Institutions To Global Standards

2007 International

27 The Role of Socio-Economic Status in Achieving Effective School Teaching & Learning

2007 International

28 Perception and Expectation on Headmaster Roles: A Gap Analysis Approach

2007 International

29 Multi Criteria Decision Making for Promoting Academic Staff in Higher Education: AHP Technique

2005 International

30 CAPAIAN INTERNET, KESELAMATAN DAN REKA BENTUK LAMAN WEB TERHADAP KEPUASAN PEMBELIAN DALAM TALIAN MAHASISWA UNIVERSITI PENDIDIKAN SULTAN IDRIS SEMASA PANDEMIK COVID-19

2022 National

31 Pembelajaran Dan Mekanisme Penyelesaian Masalah Pentadbir Sekolah dalam Program Pengurusan Pendidikan: Satu Kajian Kes

2008 National

32 Peranan Guru Besar Sekolah Rendah Di Malaysia: Teknik PHA

2002 National

33 Kepuasan Kerja Kakitangan Akademik: Satu Perbandingan Jantina

2005 National



1 An Integrative Model of Customer Experience in Higher Education Service Delivery

2013 Chapter in Book International

2 Algebra and Calculus: Mathematics for Business and Economics

2021 Modul National

3 Introductory Business Statistics

2021 Modul National

4 Exploring Structural Characteristics of Followership and Construction of a Predictive Measure for Improvement of Organizational Leadership

2016 Report National

5 A Conceptual of Customers' Cognitive Structure Tpwards Higher Education Service Evaluation

2014 Chapter in Book National

6 Pembuatan Keputusan Multi Kriteria Untuk Kenaikan Pangkat Kakitangan Akademik Di Institusi Pengajian Tinggi Awam (IPTA): Teknik Proses Hieraki Analisis (PHA)

2007 Report National

7 Qualitative Data Analysis Using NVivo 7

2009 Modul National

8 Data Analysis Using SPSS: An Introduction

2009 Modul National

9 Modul Matematik Pengurusan 1

2010 Modul National


1 Developing A Hierarchical Multi-Criteria Decision-Making (MCDM) Model For Prioritizing The Customer Uncertainty In Online Purchasing

2019 Leader Universiti Pendidikan Sultan Idris Completed

2 Pembinaan Dan Pengesahan Indikator Pengukuran Kualiti Perkhidmatan Pelajar Kurang Upaya (OKU) Ke Arah Merealisasikan Transformasi Penyampaian Pendidikan Tinggi Malaysia

2017 Leader Universiti Pendidikan Sultan Idris Completed

3 Developing An Integrative Model Of Students Cognitive Evaluation Towards Service Delivery At Malaysian Public Universities

2017 Leader Universiti Pendidikan Sultan Idris Completed

4 Developing A Cognitive, Affective And Behavioral Responses Of Customer Experience (Cab-Ce) Model For Improving Service Delivery In The Healthcare Industry

2017 Leader Universiti Pendidikan Sultan Idris Completed

5 The Structural Relationships Among Service Quality, Emotional Satisfaction And Favorable Behavioral Intentions For Improvement Of International Students'' Experience In Higher Education

2015 Leader Universiti Pendidikan Sultan Idris Completed

6 Pembuatan Keputusan Multi Untuk Kenaikan Pangkat Kakitangan Akademik Di Institusi Pengajian Tinggi Awam (Ipta) : Teknik Proses H

2005 Leader Universiti Pendidikan Sultan Idris Completed

7 Pembinaan Model Pengukuran Kualiti Perkhidmatan Pendidikan Tinggi Bagi Meningkatkan Indeks Kesejahteraan Pelajar Kurang Upaya (Qppt-OKU).

2019 Leader Kementerian Pengajian Tinggi In Progress

8 Modelling QMS Critical Success Factors For Achieving Employee Satisfaction In ISO 9001-certificated Malaysian Public Universities

2023 Leader In Progress

9 Exploring Structural Characteristics Of Followership And Construction Of A Predictive Measure For Improvement Of Organizational Leadership

2013 Member Kementerian Pengajian Tinggi Completed

10 Modelling Socio-Economic Well-Being With Quality Of Life Index In Malaysia

2019 Member Universiti Pendidikan Sultan Idris Completed

11 Kualiti Kehidupan Bekerja Dalam Kalangan Staf Akademik Generasi Y Di Malaysia

2018 Member Universiti Pendidikan Sultan Idris Completed

12 The Development Of Educational Opportunities For Child And Young Offenders Within The Malaysian Prisons Institutions Since 2013.

2018 Member Universiti Pendidikan Sultan Idris Completed

13 The Development Of Islamic Ethnical Model For Accounting Graduates In Malaysaian Higher Education Institutions

2017 Member Universiti Pendidikan Sultan Idris Completed

14 Keusahawanan Sosial Dan Altruisme Dalam Kalangan Pelajar Universiti Awam Di Malaysia

2017 Member Universiti Pendidikan Sultan Idris Completed

15 Kesan Pengorganisasian Keusahawanan Sosial Terhadap Pembentukan Ciri Kesosialan, Inovatif Dan Berorientasikan Pasaran Dalam Kalangan Pelajar Universiti Awam Malaysia

2017 Member Universiti Pendidikan Sultan Idris Completed

16 Keusahawanan Sosial, Kompetensi Komunikasi Dan Pengurusan Diri Dalam Kalangan Pelajar Universiti Awam Di Malaysia

2015 Member Universiti Pendidikan Sultan Idris Completed

17 Work Challenges And Coping Strategies Of Dual-Career Couples In Malaysia

2014 Member Universiti Pendidikan Sultan Idris Completed

18 Pengukuran Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Di Ipta Menggunakan Structural Equation Modelling (Sem)

2010 Member Universiti Pendidikan Sultan Idris Completed

19 The Contextual Complexities And Strategies Of Small School Leadership

2008 Member Universiti Pendidikan Sultan Idris Completed

20 Development Of Unregistered Childcare Monitoring Model To Reduce Perceived Risks

2023 Member In Progress

21 Membina Modul Keusahawanan Sosial Dari Universiti Ke Komuniti OKU Ke Arah Pembentukan Modal Insan Yang Altruistik

2020 Member Kementerian Pengajian Tinggi In Progress

22 Developing A Framework For Strengthening The Role Of Financial Literacy And Digital Skill In Promoting Entrepreneurship Spirit In Higher Education

2020 Member Kementerian Pengajian Tinggi In Progress

23 Development Of Work Engagement Framework For People With Disabilities

2020 Member Kementerian Pengajian Tinggi In Progress

24 DEVELOPING RISK ASSESSMENT MATRIX FOR PRODUCING SAFE MALAYSIAN CHILD CARE CENTERS

2019 Member Kementerian Pengajian Tinggi In Progress

25 Essential Elements Of Teachers Mentoring Support Module Toward Stress Reduction

2020 Member Universiti Pendidikan Sultan Idris In Progress



1 Paper Title: Developing, Validating and Prioritizing a Model of Multi-Criteria Decision Making of Customer Uncertainty in OnlinePurchasing (MCDM-UnOP)

Semarak International Research Article Competition 2024 (SIRAC 2024)

2024 International Silver
2 Best Poster Award

Universiti Pendidikan Sultan Idris

2016 International
3 Best Poster Award

International Conference on Accounting, Management and Economics (ICAME)

2016 International
4 Sijil Penghargaan

IMEC 2010

2010 International
5 Sijil Penghargaan

IMEC 2010

2010 International
6 Sijil Penghargaan

Institut Integriti Malaysia

2010 National
7 Anugerah Perkhidmatan Cemerlang 2020

Universiti Pendidikan Sultan Idris

2021 University
8 Sijil Penghargaan

USM

2010 University

Research
(Principal Investigator)

8


RM165,210

Publication

90

Supervision

13

PhD

23

Master